Refund and Cancellation Policy
Effective date: 2026-10-05
Last updated: 2026-10-05
This policy explains how cancellations and refunds work at PicFinish. It forms part of our Terms of Service and is operated by Dmitry Bykovskikh PR Beograd, Resavska 33, stan 1, 11000 Beograd (Vračar), Serbia.
1. Our approach
We would rather have a satisfied former customer than a disputed payment. If PicFinish did not work for you, write to us and we will look at it.
This policy sets out what you are entitled to as a minimum. We frequently do more than it requires. Where we do, that is a decision about your individual case and does not create an obligation to do the same in any other case.
2. Cancelling a subscription
You can cancel your subscription at any time. Cancellation is available through the billing portal of our payment partner, which you can reach from your account.
- Cancellation stops future renewals. It is not a refund of the period you have already paid for.
- You keep access to your paid plan until the end of the billing period you paid for. Your account then moves to the free plan.
- Cancelling does not delete your account, your image library, or add-on credits you have purchased.
- Add-on credits you already hold remain usable after cancellation while your account stays open.
3. Refunds on subscriptions
You may request a refund of a subscription payment within 14 days of the date that payment was taken.
What this policy provides as a minimum:
- The most recent subscription payment only. Earlier billing periods are not refunded under this policy.
- An amount calculated in proportion to the generations you have not used in that billing period, measured against the allowance included in your plan for that whole period — for a yearly payment, twelve months' allowance — not in proportion to the days remaining in the period.
So if your plan includes 25 generations a month and you have used 5, the refundable amount is 20/25 of a monthly payment, or 295/300 of a yearly payment, which covers twelve monthly allowances of 25 generations, 300 in all. If you have used none, the payment is refunded in full.
If your subscription renewed and you had not intended to continue, tell us. Where you have not used the new period, we treat that as a full refund case.
4. Refunds on add-on credit packs
Add-on packs are one-time purchases. You may request a refund within 14 days of purchase.
As a minimum, this policy provides a refund in proportion to the credits from that pack that you have not used. So if a pack contained 50 credits, 17 have been used and 33 remain, the refundable amount is 33/50 of what you paid for it.
If a pack is refunded, the credits from that pack are removed from your balance, including any that remain unused.
5. Failed generations — no request needed
If a generation cannot be completed for a technical reason — whether in our systems or at the AI provider — the credit is returned to your balance automatically. You do not need to contact us, and this is not a refund of money.
We do not treat a generation as failed because you did not like the result. AI output varies, and an image you consider unsuitable has still consumed a generation. Where a tool offers a free regeneration, use it.
6. What this policy does not cover
- The free plan — nothing has been paid.
- Subscription payments earlier than the most recent one.
- Accounts we have closed for a breach of our Terms or Acceptable Use Policy. In that case unused credits are forfeited and no refund is due under this policy, except where a refund is required by applicable law or is issued by our payment partner acting as merchant of record.
In each of these cases we may still decide to refund. This policy sets a floor, not a ceiling.
7. How to request a refund
Write to support@picfinish.com from the email address on your account. Tell us what you bought and what went wrong. You do not need to justify yourself at length.
We aim to reply within 2 business days.
Our payment partner may also provide a billing-support or refund-request channel. Where one is available, you may use that instead.
8. How refunds are paid
Refunds are processed by our payment partner and returned to the original payment method. We cannot refund to a different card or account.
A refund also covers the VAT or sales tax corresponding to the refunded amount, as handled by our payment partner.
Once the refund is issued, the time it takes to appear on your statement depends on your bank — usually a few business days, sometimes longer.
9. The role of our payment partner
Our payment partner acts as the merchant of record for your purchase. In practice this means:
- We can approve or request refunds under this policy, and the payment partner processes them.
- As seller of record, the payment partner may also issue refunds under its own policies, or where required by law, including to prevent a payment dispute. It may do so in cases where this policy would not require a refund.
10. Your statutory rights
If you are a consumer, you may have statutory cancellation, withdrawal or refund rights under the laws that apply to you — including, in the European Union, the European Economic Area and the United Kingdom, rights relating to distance contracts.
Those rights apply independently of this policy and are not limited by it. Where mandatory law gives you greater rights than this policy, those rights prevail.
11. Payment disputes
If something is wrong with a charge, please contact us first if you can; we can often resolve billing issues directly. This does not affect any right you have to dispute a charge with your bank.
12. Abuse
To the extent permitted by applicable law, we may decline a voluntary refund — that is, a refund beyond what this policy or the law requires — where there are clear signs of abuse. Examples include exhausting a pack's credits and then requesting the money back, repeated purchase-and-refund cycles, and multiple accounts used to obtain repeated refunds.
This provision exists for those cases and is not applied to ordinary requests.
13. Changes to this policy
We may update this policy. The version in force at the time of your payment is the one that applies to that payment — a change never applies retroactively to a purchase already made.
The date at the top of this page shows when this policy was last updated.
14. Contact
Dmitry Bykovskikh PR Beograd
Resavska 33, stan 1, 11000 Beograd (Vračar), Serbia
support@picfinish.com